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Front office & billing

For Front office and patient care coordination, medical records, BHA

The patient's way in and out: finding and registering patients, appointments and the queue, referrals at the desk, admissions, and bills and payments.

Practised on MedAura ERPHMISReferral
7 units49 tasksA data entry drillA case scenarioCertificate6 months' access

What you'll learn

7 units, in the order the work is learned on the floor. Each task is shown on the real screens, then practised.

Roles you'll practiseReceptionist / Front deskAdmission deskBilling staff
Unit 1Getting started8 tasks
  1. Search for a patient
  2. Register a new patient
  3. Book an appointment
  4. Book a walk-in patient
  5. Bill and check in a patient
  6. Print a patient's OP card
  7. Call the next patient
  8. Cancel an appointment
Unit 2Registration6 tasks
  1. Complete a full patient registration
  2. Add insurance to a patient
  3. Update patient details
  4. Mark a patient as VIP
  5. Find VIP patients
  6. Record how the patient is feeling
Unit 3Appointments5 tasks
  1. See a doctor's schedule and free slots
  2. Switch between Calendar and Slot view
  3. Overbook when all slots are full
  4. Find an appointment by status
  5. Refund a cancelled appointment
Unit 4The queue5 tasks
  1. See the full day's queue
  2. Mark a patient as not arrived
  3. Recall a missed patient
  4. Open the token display on the waiting-room TV
  5. Check today's front-office activity
Unit 5Referrals at the desk8 tasks
  1. Link a referral when booking
  2. Find a referral and link it
  3. Add a referral by hand
  4. Link a referral for a registered patient
  5. Work through the referral call list
  6. Log a call to a referred patient
  7. Book a referred patient's appointment
  8. Check expired referrals
Unit 6Admissions10 tasks
  1. Check admission requests
  2. Choose a care plan
  3. Choose a bed for an admission
  4. Admit a patient
  5. Admit a patient without a request
  6. Save an admission as a draft
  7. Find an admitted patient
  8. Take more advance from an admitted patient
  9. Correct an admission's details
  10. See why an admission was cancelled
Unit 7Bills and payments7 tasks
  1. Make a bill and take payment
  2. Add pending orders to a bill
  3. Add unbilled ward charges to a bill
  4. Collect an amount due
  5. Print or share a bill
  6. Bill a lab order
  7. Bill a surgery

Putting it together

Data entry drill

Register new patients from their slips

Four patients have filled in registration slips at the desk. Enter each one on the Add New Patient form.

From: Registration slip · 4 records

Case scenario

A new patient, an old record and an insurance card

A patient says it's her first visit and asks to bill her insurance. The records, and her policy, say otherwise.

9 scenes · 2 decisions

How you'll learn

Show MeEach task, step by step, on the real screens
PracticeDo it yourself; wrong clicks say where to look
RefreshersTasks come back on day 1, 2, 7, 30 and 90
AssessmentTen tasks, no hints; pass at 70%
How HospAux works
Certificate of completion HospAux · Front office & billing This certifies that Maya Collins completed the course and its assessment Grade A+ · Excellent
No. HX-2026-7K3P9Q
Check it online by its number

Your Front office & billing certificate

Pass the assessment and claim it on the spot: graded O, A+ or A, with a number and a QR code an employer can check online.

Questions

How do I enrol?

Choose Enrol now, create your HospAux account (or sign in), and pay online. The course opens straight away, for six months.

Does my institute pay?

If you study in an institute's batch, join it with the code your teacher gives you. Your institute may have its own rate for this course, or pay for it.

Do I need a teacher?

No. You learn, practise, take the assessment and earn the certificate on your own.

What happens after six months?

Your progress and your certificate stay with your account. Renew any time to carry on; the new months follow on.

Other courses

Front office & billingSix months' accessEnrol now